Terms & Conditions of an Online food delivery in train services
1.
GENERAL
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"Online food delivery in train" means the provision of delivery of
pre-ordered meals (by selection) at the seat/berth on the train, which
includes:-
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Pre-ordered meal (along with Railneer/approved PDW,
Beverages) in packaged form.
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Delivery of Meals as per schedule of train at
station.
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Delivery of Pre-ordered meal along with
bill/invoice.
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"Customer" means bonafide Railway passenger(s).
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"Charges" means the charges to be paid by the Customer in
respect of Online food delivery in train services in accordance with charging
structure which may be amended by OLF STORES from time to time
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"OTP" means one time password which shall be provided to the
passenger through email and SMS (Short Message Service) by OLF STORES. At the time
of taking delivery of the pre-ordered meal the passenger shall provide the OTP to
the authorized personnel delivering the meal. The delivery of pre-ordered meal shall
be subject to passenger giving correct and identical OTP as provided to the
passenger at the time of booking of the meal.
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“Station” means Railway station over Indian Railways network.
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“Train” means trains operated and managed by Indian Railways.
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Email address and/or mobile telephone with SMS facility is
essential for using Online food delivery in train service.
2.
FORMATION OF CONTRACT
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The Online food delivery in train services are provided by OLF
STORES subject to these terms and conditions, the acceptance of which the Customer
shall confirm and agree by the act of booking an Online food delivery in train
services and paying the charges.
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No representative, employee or salesperson or agent of OLF
STORES or its Service Provider has authority to vary, amend or waive any of these
conditions.
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These terms and conditions will prevail over any terms or
conditions proposed by the Customer orally or on any order form or similar document:
and any such other terms and conditions proposed shall not be binding on OLF STORES.
3.
ONLINE FOOD DELIVERY IN TRAIN SERVICES
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All specifications, descriptions, drawings, photographs or
illustrations of the meals shown on the website, photograph, mail, advertisements
etc. are purported to be food & beverage items which may not be identical to the
item delivered. Any other advertising matter and sample books are only intended to
serve as a guide and not to be relied upon by the Customer or treated as binding or
as forming part of these conditions or any contract with the Customer.
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OLF STORES shall use its reasonable endeavours to deliver the pre-ordered meals
with/without beverages to the customer at seat/berth on the selected train during
the booked meal, but reserves the right to cancel the order due to technical reasons
or otherwise in which case an alternative pre-ordered meal with or without beverage
will be delivered or a refund of the Charges will be made at the discretion of OLF
STORES.
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OLF STORES shall use its reasonable endeavours to ensure suitable delivery of
pre-ordered meals on the seat/berth on the train including timely delivery with
packaged meal, ensuring staff/service provider are on hand to respond to any
queries, of the customer.
4.
CHARGES
5.
TERMS OF PAYMENT
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Customers shall make payment for an Online food delivery in train services at the
time of booking of meal by entering the details of their debit/credit card/net
banking/e-wallet on on-line booking form, provided that such debit/credit card/net
banking/e-wallet is listed as acceptable by OLF STORES on the booking form
instructions.
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Unless otherwise agreed to in writing, the Customer shall not be entitled to any
discount.
6.
CUSTOMER’S OBLIGATIONS
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The customer may pre-order the meal on-line on Online food delivery in train service
anytime after booking of ticket and up to 02 hours of scheduled arrival of the train
(In certain cases vendors have opted to serve meals even within 02 hrs. of train
reaching a station) at selected station and shall ensure that all fields in the
format have been filled in correctly. OLF STORES shall not be responsible for any
incorrect information provided by the customer.
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The customer must carry the railway ticket at the time of delivery of pre-ordered
meal at the seat/berth on the stationary train. OLF STORES shall not be liable for
the delivery of pre-ordered meal in case the passenger is not carrying the valid
Railway ticket and not giving correct and identical OTP, at the time of delivery, as
provided to the passenger at the time of booking of the meal.
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The Customer shall be a bonafide Rail passenger having a valid railway ticket with
PNR.
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The customer must carry the railway ticket at the time of delivery of pre-ordered
meal at the seat/berth on the stationary train. OLF STORES shall not be liable for
the delivery of pre-ordered meal in case the passenger is not carrying the valid
Railway ticket and not giving correct and identical OTP, at the time of delivery, as
provided to the passenger at the time of booking of the meal.
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OLF STORES and the service provider with whom OLF STORES has entered into an
agreement for the provision of delivery of pre-ordered meals reserve the right at
their sole and absolute discretion to refuse delivery if the passenger resorts to
violence and/or abusive language with the authorized delivery person.
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Pre-deboarding/No show/Non-Boarding:-
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In case of pre-deboarding of the customer by
detraining at any station prior to the selected station on train route,
OLF STORES shall not be liable to deliver the pre-ordered meal at any
other station or in any other train other than as selected by the
passenger.
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Customers must be present on the seat/berth as
confirmed against the PNR on the selected train during the period of
trains stationed at the selected Railway station. In case, customer is
not present/seated on the seat/berth as confirmed against the PNR for
the selected train, the customer shall be considered to be No-Show and
OLF STORES or the service provider shall not be liable for non-delivery
of the pre-ordered meal during the stationary period of the train at
selected Railway station as location of the customer cannot be
determined otherwise and in such cases refund shall not be permissible.
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In case, the passenger has neither cancelled nor
boarded the train, the OLF STORES shall not be liable for non-delivery.
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OLF STORES shall not be responsible for any delay in arrival/departure of the
running train.
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All disputes are subject to the exclusive jurisdiction of the Gwalior Courts.
7.
CANCELLATION/REVISION POLICY
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Prior to 2 hours of delivery, booking of meal can be cancelled. In cases where
vendor has opted delivery time, less than 02 hrs, orders can be cancelled within 05
minutes from time of booking.
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No revision/cancellation is permitted within 02 hours of scheduled arrival time of
the train at the selected station.
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Cancellation is not allowed at the time of delivery of pre-ordered meal.
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Any amendment is subject to cancellation of previous booking.
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Revision in booking of Online food delivery in train service may be allowed subject
to condition that customer cancels the previous booking of meal.
8.
REFUND POLICY
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If the amount gets debited from the customer account and orders are not being
confirmed due to technical reasons OLF STORES will refund the entire amount (as
credit to the relevant credit /debit card account used for the transaction).
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OLF STORES's payment reconciliation team works on a 24 x 7 basis, OLF STORES offers
no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the
Customers bank accounts. This is on account of the multiplicity of organizations
involved in processing of online transactions, the problems with Internet
infrastructure currently available and working days/holidays of financial
institutions.
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In case train is cancelled by the Railways due to accidents, breaches or floods,
Bandh or Rail Roko agitation etc- full refund of the entire amount will be granted
provided the customer cancels the order. On line cancellation of such cases can be
done up to 72 hrs after the scheduled delivery time. However, there shall be no auto
refund, the passenger shall have to make claim for refund in such cases.
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In case a train is running late, and reaches the meal delivery station beyond the
service time; i.e. after 2200 hrs; the delivery of meal is not guaranteed by OLF
STORES. In such case, if food is not delivered to passenger, full refund shall be
made.
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In the event of vendor of OLF STORES failing to make the delivery for any reason
whatsoever, customer has to make a claim of refund either by giving feedback or by
calling customer care within 05 days of the scheduled delivery day, failing which
order would be deemed to be delivered and no claim for refund would be entertained
thereafter.
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It is clarified that, by placing an order(s) through Online food delivery in train
services, a customer unconditionally and fully accepts all above terms and
conditions of Online food delivery in train services.
9.
LIMITATION OF LIABILITY
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OLF STORES shall under no circumstances be liable for any indirect, special or
consequential loss including but not limited to loss of profit, loss of contract,
loss of revenue or loss of business, howsoever arising whether in contract, tort
(including negligence) or statuary duty or otherwise.
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The aggregate liability of OLF STORES, whether in contract, tort of including
negligence or breach of statuary duty or otherwise to the customer for any loss or
damage whether asserted by the Customer or third parties, of whatsoever nature and
howsoever caused shall be limited to and in no circumstances shall exceed the
Charges paid by the Customer for the Online food delivery in train service.
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OLF STORES shall under no circumstances be liable for any Customer failing to be
present at the seat/berth during the period of the train being stationary at the
selected station. Neither OLF STORES nor any service provider with whom OLF STORES
has entered into an agreement for the provision of Online food delivery in train
services has any obligation to inform train delays.
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OLF STORES shall under no circumstances be liable for any customer failing to
provide OTP for the delivery of pre-ordered meal.
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OLF STORES shall under no circumstances be liable or responsible for the choice made
by the customer for the particular meal item and it shall be solely at his own risk.
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All information, recommendations and advice given by or on behalf of OLF STORES to
the Customer regarding train details are given without liability on the part of OLF
STORES.
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The Customer shall fully indemnify and compensate OLF STORES, its
employees,sub-contractors and agents in respect of all actions, suits, claims,
demands, costs, charges or expenses arising whether asserted by the Customer or
third party out of or in connection with the provision of the Online food delivery
in train service which are caused directly or indirectly thorough the act or
omission, wilful misconduct or negligence of the Customer.
10.
ARBITRATION
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In the event of any dispute arising amongst the Parties, the parties agree to use
their best efforts to attempt to resolve all disputes in prompt, equitable and good
faith. In the event the parties are unable to do so then such disputes or difference
arising under any of these condition or in connection with this contract (except as
to any matter the decision of arbitration as per the provisions of “the Arbitration
Conciliation Act-1996”. The event shall be referred to the Sole arbitration of an
officer or other person, nominated by Chairman and managing Director, OLF STORES to
be arbitrator however will not be one of those who have had one opportunity to deal
with the matters to be which the contract relates or who in the course of their
duties have expressed views on all or any of the matters under dispute of
difference. The award of Arbitrator shall be final and binding on the parties to
this contract. The venue of the arbitration shall be at Gwalior. The arbitration fee
shall be shared between the arbitrator and OLF STORES equally.
11.
FORCE MAJEURE
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OLF STORES shall not be liable to the Customer for any loss or damage caused to or
suffered by the Customer as a direct or indirect result if the provision of an
Online food delivery in train service by or on behalf of OLF STORES being prevented,
restricted, hindered or delayed by reason of any circumstances outside the control
of OLF STORES.
12.
WAIVER
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The right power and remedies provided pursuant to these conditions are cumulative
and do not exclude or affect any rights, powers and remedies provided by law. No
delay in exercising, or no exercising OLF STORES of any rights or remedies under
these conditions shall operate as a waiver or lease of that right, power or remedy.
13.
CONDITIONS FOR ISSUANCE AND USAGE OF COUPON
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The coupon code is non transferable to another user.
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Only one coupon can be used at one time.
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Applicable on both prepaid and COD orders.
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Validity of coupon is for 6 months from the date of issue.
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In case of non delivery, your coupon will be treated as unused coupon and one
additional coupon will be issued.
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In case of cancellation of order on which coupon is applied, coupon will be treated
as unused.
CONTACT US
For any further queries please contact us by
calling Customer care at 9522996999 available between 10 am to 10 pm.
It is clarified that, by placing an order(s) through Online food delivery in train services,
a customer unconditionally and fully accepts all above terms and conditions of Online food
delivery in train services.
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